Why Was I Charged Again? How Auto-Renewal Works

Your Durioo+ VIP plan renews automatically at the end of each billing period. For yearly plans, the renewal charge lands on the same date each year. For monthly plans, it renews on the same date each month.

Your child's access continues without any gap, and no action is needed to stay subscribed.

Before every renewal, we send a reminder

We email your registered address before the charge goes through. If you did not see it, check your spam or junk folder.

How to cancel before the next renewal

If you do not want to renew, cancel before your renewal date. Your access stays active until the end of the period you have already paid for. No partial refunds are issued for unused time once a new period begins.

To cancel: How Do I Cancel My Subscription?

I was already charged. What can I do?

If you were charged and feel it was unexpected, contact us as soon as possible at support@duriooplus.com or chat with us at anisa.durioo.com. We review each case.

Note: If your subscription is managed by the Apple App Store or Google Play, the renewal is handled by Apple or Google, not by Durioo+. See Charged via Apple or Google? Refunds Go to the Store for what to do.