Charged via Apple or Google? Refunds Go to the Store

If you subscribed through the Apple App Store or Google Play, the payment was processed by Apple or Google, not by Durioo+. This means Durioo+ cannot issue a refund for those charges. Your refund request needs to go to the store that processed the payment.

How to find out where you subscribed

Check the receipt you received when you first subscribed. Apple receipts come from no-reply@email.apple.com. Google Play receipts come from googleplay-noreply@google.com. If you subscribed on the Durioo+ website directly, the receipt comes from us.

Request a refund from Apple

1. Go to reportaproblem.apple.com and sign in with your Apple ID.

2. Find the Durioo+ charge and tap Request a Refund.

3. Choose a reason and submit.

Apple typically responds within a few days. Refunds are credited back to your original payment method.

Request a refund from Google Play

1. Go to play.google.com/store/account/subscriptions and sign in.

2. Find Durioo+ and tap Manage.

3. Select the charge you want to refund and follow the steps.

Alternatively, visit support.google.com/googleplay/answer/2479637 for Google's full refund guide.

Subscribed directly on the Durioo+ website or app?

If your receipt came from us and not from Apple or Google, we can help directly. Contact us at support@duriooplus.com or chat via anisa.durioo.com.