Videos Keep Buffering or Won't Load — How to Fix It

Buffering and slow video loading are almost always caused by your internet connection, not the Durioo+ app itself. Follow the steps below — most users are back to watching within 5 minutes.

⚡ Quick check first — test your internet speed
Open fast.com on your phone or browser and run a speed test. What your result means:

• Below 3 Mbps — buffering likely; your connection is too slow for smooth streaming

• 3–5 Mbps — acceptable for standard quality; may buffer occasionally

• 5–15 Mbps — good; HD streaming should work smoothly

• 15 Mbps and above — excellent; no buffering expected

💡 If YouTube and Netflix also buffer on the same device, the issue is your internet — not Durioo+. Contact your internet provider, or try the router fix below.

Step 1 — Restart your router
This fixes the majority of buffering issues.

1. Unplug your Wi-Fi router from the power socket

2. Wait 1 full minute — not just a few seconds

3. Plug back in and wait until it fully reconnects (1–2 minutes)

4. Reopen Durioo+ and test

Step 2 — Move closer to your router, or go wired

• Phone/tablet: move to the same room as the router and test

• TV: connect the TV directly to the router with an ethernet (LAN) cable — this is the single most effective fix for TV buffering ⭐

• Laptop/web: wired connection or move closer

Step 3 — Reduce devices sharing your Wi-Fi
If family members are streaming, gaming, or downloading at the same time, bandwidth gets split:

• Pause large downloads or updates on other devices

• Ask others to pause streaming while you test

• If buffering stops when others pause → you may need a faster internet plan

Step 4 — Force close and reopen Durioo+

• Android: hold the app icon → App Info → Force Stop → reopen

• iPhone: swipe up → swipe Durioo+ away → reopen

• TV: Settings → Apps → Durioo+ → Force Stop → reopen

Step 5 — Clear the app cache

• Android phone/tablet: Settings → Apps → Durioo+ → Storage → Clear Cache

• Android TV / TV box: Settings → Apps → Durioo+ → Clear Cache

• iPhone/iPad: Settings → General → iPhone Storage → Durioo+ → Offload App → Reinstall App

Reopen Durioo+ and test.

Step 6 — Lower the video quality
If your internet is slower than usual (peak hours, bad weather):

1. While a video plays, tap the screen to show controls

2. Tap the Settings / gear icon → Video Quality

3. Choose a lower setting (e.g. 480p instead of 1080p)

💡 You can raise it back up once your connection improves.

Step 7 — Switch between Wi-Fi and mobile data
This tells you where the problem lives:

• Buffering stops on mobile data → your Wi-Fi/router is the issue

• Buffering continues on both → go back to Steps 4–5, or contact us below

🎯 Specific situations

Only one specific show or episode buffers
This may be a content delivery issue on our end. Contact us with the show name + episode number, your approximate location, and your device type — we'll investigate.

Buffering only on TV, not on phone
TV streaming needs more bandwidth. Use the ethernet cable fix (Step 2), restart the router, stop background downloads, and clear the TV app cache (Step 5).

Video plays but looks blurry
The app likely auto-reduced quality due to a slow connection. Improve your speed (Steps 1–3), then manually set quality back to HD (Step 6). Still blurry with a good speed test? Contact us.

Still buffering after all steps?
Contact us with:

• Your fast.com speed result

• Your device type (e.g. iPhone 14, Sony Bravia X90L)

• Your internet provider and plan (e.g. Unifi 300Mbps)

• Whether it's all content or just specific shows

• Whether other apps buffer on the same device

Chat with Anisa, our 24/7 assistant: https://anisa.durioo.com/ — or email support@durioo.com

App crashing instead of buffering? See: App Not Opening, Black Screen, or Crashing on Phone or Tablet — or App Crashing or Not Working on TV.