Having Trouble Navigating the Durioo+ App After a Recent Update?

We released a significant UI update to the Durioo+ app on Android TV and Google TV in 2025. We know some users are experiencing navigation issues as a result — and we sincerely apologise for the inconvenience. This article covers the known issues and the best workarounds available while our team works on a fix.

⚠️ Known issues from the 2025 UI update
Reported on Android TV / Google TV devices (Sony, TCL, Xiaomi, Realme, Sharp, Skyworth, Mi Box):

• Screen cannot scroll to select language — known bug, workaround below

• Fullscreen button makes video appear smaller — known bug, workaround below

• Settings menu unresponsive with remote — known bug, workaround below

• Login not working after the update — known bug, workaround below

• General UI sluggishness / freezing — being investigated

🔧 Workaround: Can't scroll to select language or navigate menus
Use your remote's D-pad (arrow keys) to move one option at a time instead of scrolling — most of the new UI responds to D-pad navigation even when scrolling doesn't.

1. Press Up / Down / Left / Right to move between options

2. Press OK / Select to confirm

3. If an item is still unreachable, press Back and re-enter the screen

🔧 Workaround: Fullscreen makes the video smaller

1. While the video plays, press Back on your remote to exit fullscreen

2. Let the video return to normal size

3. Wait 5 seconds, then press fullscreen again

🔧 Workaround: Settings or language selector completely unresponsive

1. Settings → Apps → Durioo+ → Clear Cache

2. Restart the TV (unplug 1–2 minutes)

3. Reopen Durioo+ and try again

4. Still unresponsive? Do the full reset below

🔧 Workaround: Can't log in after the update

1. Settings → Apps → Durioo+ → Clear Data
   ⚠️ This logs you out — have your registered email ready

2. Unplug your TV for 1–2 minutes, plug back in

3. Reopen Durioo+ and log in (OTP method recommended)

4. OTP not arriving? Check spam — see: Not Receiving Your OTP or Login Email?

🔄 Full reset — if the workarounds don't help
A fresh reinstall clears most UI-related problems:

1. Settings → Apps → Durioo+ → Uninstall

2. Unplug your TV from power and wait 2 minutes (clears system memory fully)

3. Plug back in, turn on

4. Google Play Store → search "Durioo+" → Install

5. Log back in — in most cases a clean install restores normal navigation

📣 We're working on it
Our Android TV development team is actively investigating the navigation issues from the 2025 UI update, and a fix is expected in an upcoming release. To help us fix it faster, if the steps above don't resolve your issue, please send us:

• Your TV brand and model (e.g. Sony Bravia X90L, TCL 65C745)

• Your Android/Google TV OS version (Settings → Device Preferences → About)

• Your Durioo+ app version (Profile → Settings → About in the app)

• A short video or photos of the issue

Chat with Anisa, our 24/7 assistant: https://anisa.durioo.com/ — or email support@durioo.com

Not a UI issue? For general TV crashes, see: App Crashing or Not Working on TV. On phone or tablet? See: App Not Opening, Black Screen, or Crashing on Phone or Tablet.