How to Restore a Purchase on iPhone

If you reinstalled the Durioo+ app on your iPhone or iPad and your VIP access is not showing, you may need to restore your purchase. This reconnects the app to your existing Apple subscription without charging you again.

This only works if you originally subscribed through the Apple App Store and are signed in with the same Apple ID used to purchase.

How to restore your purchase

1. Open the Durioo+ app on your iPhone or iPad.

2. Go to the subscription or upgrade screen. This is usually shown when you try to access VIP content, or under Settings within the app.

3. Look for a Restore Purchase or Restore button, usually at the bottom of the screen.

4. Tap it. The app will check your Apple ID for an active subscription.

5. If a subscription is found, your VIP access is restored immediately.

The restore did not work — what next?

If the restore button finds nothing, check that:

• You are signed in to the iPhone with the same Apple ID you used when you first subscribed. A different Apple ID will not find the subscription.

• Your subscription is still active. Go to Settings > [your name] > Subscriptions on your iPhone to check. If Durioo+ appears there and shows as active, contact us and we will sort it out.

• If your subscription has expired, restoring will not reactivate it. You would need to subscribe again.

This is different from requesting a refund

Restoring a purchase does not create a new charge and does not cancel anything. It only reconnects an existing, active Apple subscription to the app.

If you want a refund for an Apple charge, see Charged via Apple or Google? Refunds Go to the Store.

Subscribed through Google Play or the Durioo+ website?

The Restore Purchase button only works for Apple App Store subscriptions. If you subscribed through Google Play or directly on the Durioo+ website, sign out of the app and back in — this refreshes your subscription status without needing a restore. See My Subscription Shows Active But I Still Cannot Watch.