My Subscription Shows Active But I Still Cannot Watch

If your account shows as VIP or active but VIP content is still locked, or you are being asked to subscribe again, the issue is usually a sync problem between our systems and the app on your device. It does not mean your payment failed.

Work through these steps in order before contacting us.

Step 1: Sign out and back in

This is the fix that works most of the time. It forces the app to re-check your subscription status.

Open the Durioo+ app.
Go to Settings or My Account.
Tap Sign Out.
Sign back in with the same email address on your account.

If your subscription is active, VIP content should now be accessible.

Step 2: Force-close and reopen the app

If signing out did not help, close the app fully (swipe it away from your recent apps) and reopen it.

Step 3: Check you are on the right account

Make sure you are signing in with the email address you used when you subscribed. If you have more than one email address, it is easy to sign in to a different account that has no active plan.

Check your payment receipt: the email on the receipt is the account that holds the subscription.

Step 4: Clear the app cache (Android)

On Android devices:

Go to Settings > Apps > Durioo+.
Tap Storage > Clear Cache.
Reopen the app and sign in.

Step 5: Uninstall and reinstall the app

As a last resort, uninstall Durioo+ and install it fresh from the Play Store or App Store. Your account and data are stored on our servers and will not be lost.

Still not working after all the steps above?

The email address on your account
The device and app version you are using
A screenshot of your account screen showing the subscription status

This helps us check whether the issue is on our end and resolve it faster.