Maxis DCB - How to Cancel or Check Your Subscription

If your Durioo+ charge appears on your Maxis phone bill rather than on a credit or debit card, your subscription is billed through Maxis Direct Carrier Billing (DCB). It was activated through Google Play with your Maxis number as the payment method.

To cancel or manage this subscription, you need to go through Maxis, not through Durioo+. Submitting our cancellation form will not stop the Maxis charge.

How to cancel via the MyMaxis app

Open the MyMaxis app on your phone.
Sign in with your Maxis number.
Go to My Services or Value Added Services (the label may vary by app version).
Find Durioo+ in the list.
Select Unsubscribe or Cancel and confirm.

How to cancel via Google Play

Since the charge routes through Google Play, you can also cancel via the Play Store:

Open the Google Play Store app.
Tap your profile icon > Payments and subscriptions > Subscriptions.
Find Durioo+ and tap Cancel subscription.

See the full steps in How to Cancel on Google Play.

How to cancel by calling Maxis

Call Maxis customer service at 123 (free from any Maxis line). Tell them you want to cancel a Value Added Service called Durioo+. They will cancel it from their end.

How do I know if my charge is Maxis DCB?

Check your Maxis bill or the SMS you received when you first subscribed. If it says your Durioo+ charge has been added to your Maxis bill, that is DCB.

Still need help?

Contact us at support@duriooplus.com or chat via anisa.durioo.com. Include your Maxis number and we will help confirm your billing status.