How to Contact Support or Submit a Ticket

There are two ways to reach the Durioo+ Customer Happiness team.

Chat with Anisa (fastest)

Anisa is our support assistant available 24 hours at anisa.durioo.com. She can answer common questions straight away and escalate to the team when she cannot.

For the quickest resolution, start here.

Email us

Send your question to support@duriooplus.com. Include the following in your message so we can help without asking you for it separately:

• The email address on your Durioo+ account

• Your device (e.g. Samsung Galaxy S22, iPhone 14, Samsung Smart TV)

• A brief description of the issue

• Any screenshots or receipts if relevant (billing questions especially)

We aim to respond within 3 business days.

For cancellation requests

To cancel your subscription, use the cancellation form. Do not email a cancellation request — the form creates a record we can track.

• Bahasa Melayu: BM cancellation form link

• English: EN cancellation form link

See How Do I Cancel My Subscription? for the full cancellation guide.

For billing and refund queries

If your question involves a charge, refund, or subscription status, have your payment receipt ready when you contact us. This is the fastest way to resolve billing issues.

Note: If you subscribed through the Apple App Store or Google Play, refunds must go through Apple or Google. We cannot process refunds for those charges. See Charged via Apple or Google? Refunds Go to the Store.