Suspicious Activity / Account Security

If you notice unfamiliar devices, unexpected charges, or someone has logged into your Durioo+ account without your permission — act quickly using the steps below.

Step 1 — Change your password immediately

1. Go to duriooplus.com → Login Now → Sign in with password → Create or Reset Password Here

2. Enter your email and tap Send password reset instructions

3. Check your inbox and set a strong new password — use a combination of letters, numbers, and symbols

Step 2 — Sign out of all devices

1. Open the Durioo+ app

2. Go to Profile → Account Settings → Sign Out of All Devices

3. This will log out everyone — including the unauthorised user

Step 3 — Review your subscription and charges
Check your Google Play, App Store, or Stripe billing history for any unexpected charges. See: How Do I View My Billing History?

If you see charges you didn't make, contact us immediately with your payment details.

Step 4 — Secure your email account too
Since Durioo+ uses OTP login via email, the unauthorised access may have started with someone accessing your email account. Change your email password and enable two-factor authentication on your email provider.

How do I prevent this from happening again?

• Never share your Durioo+ login credentials or OTP codes with anyone

• Use a strong, unique password for your registered email

• Check your active devices regularly in Profile → Account Settings

Contact us if you need further help
If you believe your account has been compromised and you cannot regain access, contact us urgently:

📧 support@durioo.com · 💬 anisa.durioo.com

Include your registered email address and we will help you recover and secure your account.