How to Request a Refund?
We want your family to have the best experience with Durioo+. If things aren't working out, refund eligibility depends on where you originally purchased your subscription. Please identify your payment method below to see how to proceed:
Purchased via get.duriooplus.com or https://duriooplus.com/
If you subscribed directly through our website, Durioo+ handles your billing. Refunds are generally granted in the following specific cases:
Duplicate Charges: You were accidentally charged twice for the same period.
Billing Errors: The amount charged does not match our official pricing.
Technical Malfunctions: You are unable to access content due to a verifiable error on our end and your device is supported to use Durioo+.
How to request: Please contact our Support Team at support@durioo.com directly with your receipt or transaction ID. All other requests are evaluated on a case-by-case basis.
⚠️ Important Notes
Cancellation vs Refund: Canceling your subscription stops future payments but does not automatically trigger a refund for past payments.
Trial Periods: If you are on a Free Trial, ensure you cancel at least 24 hours before the trial ends to avoid being charged.
Processing Time: Once a refund is approved by Durioo+, it may take 7–14 business days to appear in your bank account depending on your bank's policies.
Purchased within the app on an Android phone or tablet.
Google manages your billing and must approve all refunds. To request one:
Go to the Google Play Refund Page.
Log in to the Google Account used for the purchase.
Follow the instructions to select your Durioo+ subscription and tap Submit.
⚠️ Important Notes
Cancellation vs Refund: Canceling your subscription stops future payments but does not automatically trigger a refund for past payments.
Trial Periods: If you are on a Free Trial, ensure you cancel at least 24 hours before the trial ends to avoid being charged.
Purchased within the app on an Apple device.
Apple maintains strict control over billing and does not allow Durioo+ to issue refunds directly. You must request it through Apple:
Visit reportaproblem.apple.com.
Sign in with your Apple ID.
Tap "I'd like to..." and select "Request a refund."
Choose your reason (e.g., "Purchase made by child") and select the Durioo+ subscription.
Track Status: You can check the status of your request here. Apple typically decides within 48 hours.
⚠️ Important Notes
Cancellation vs Refund: Canceling your subscription stops future payments but does not automatically trigger a refund for past payments.
Trial Periods: If you are on a Free Trial, ensure you cancel at least 24 hours before the trial ends to avoid being charged.
Last updated 10 July 2026
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