Note: This answer is from the Founder and CEO of Durioo+.

The old application used the Vimeo system.

Advantages of Vimeo:

Vimeo is stable.

It was easy for Durioo+ to launch a video platform initially, allowing the Durioo+ team to focus first on content.

Many ready-made functions such as Chromecast and viewing on Samsung TV.

Disadvantages of Vimeo:

Vimeo is not built for children. Many parents provided feedback that the UI/UX is not easy for their children.

Bug fixes sometimes take months to resolve.

It is designed for adults; there are no features for children.

Vimeo has no plans to develop apps for LG TV and other TVs.

We cannot incorporate child and parent features such as a lock timer, filter by age, filter by language, filter by channels, autoplay, AI, and many more.

The shortcomings of Vimeo will cause Durioo+ to be 'stuck' and unable to produce a better app and experience for users. Our intention is to be the best app for Muslim children—a platform that we truly control and can modify, improve, and fix bugs on our own—to fully achieve the mission of Building a Faithful, Moral, and Knowledgeable Ummah.

Therefore, the Durioo+ team has agreed to develop a new in-house Durioo+ app that can include the best features for children.

Note: This answer is from the Founder and CEO of Durioo+.

Rome wasn’t built in a day.

Similarly, the Prophet Muhammad's efforts to spread Islam were not successful in a day or even a year. Creating a successful product or service takes time. Mistakes and errors will occur. No business, product, or service is perfect at launch—consider the iPhone 1, Tesla Roadster, Netflix, and many others. A good product will undergo many phases of improvement over time. InshaAllah, this is our promise.

Advice from YC - Launch Fast, Launch Early.

Who is YC (Y Combinator)? YC is the number one startup accelerator in the world. Alhamdulillah, Durioo+ was accepted into YC Winter 2022 (out of over 17,000 submissions, only 400 were accepted, and we were one of them). Some of the startups that have been accepted by YC include Airbnb, Dropbox, Stripe, Reddit, Instacart, and many more.

Why does YC advise to Launch Fast, Launch Early?

Because they know that a good application is not built from internal thinking alone. YC's experience shows that applications that launch fast and early receive a lot of user feedback. This feedback is used to continuously improve, add features, and enhance the application until it becomes something users really love.

There are many cases where large companies conduct R&D and invest millions to produce a product they internally think is the best, but when launched, the application does not succeed.

We apologize if our application is not yet perfect, but we promise to strive to produce the best application and improve every day and every week (except during the Eid holidays 🙂). InshaAllah.

This is not our intention. Believe us. No developer or company wants to launch a product that has many bugs.

However, the reality is that even companies with dozens and hundreds of developers also face bugs.

Why is that? Because the applications that are produced have maybe been tested on 15-20 devices. However, in the market, there are over 2700 Android TVs and Android Boxes and more than 10,000 types of Android Phones. Some brands of devices have different hardware and software, which can cause bugs to occur.

Any developer will say - Bugs will always be there; what's important is that we quickly resolve them. The same goes for us at Durioo+, every day we work to fix bugs and strive to improve the new Durioo+ application.

InshaAllah, much more will be improved.

Currently, the Durioo+ app can be viewed on:

https://docs.google.com/spreadsheets/u/1/d/1kdnHLt673EjoAJisOal2uIpcmVS2Defbgk1ntWRLY3E/edit#gid=101176429

Android boxes like Long TV, SVI Cloud 8S, and many Android boxes purchased from Shopee or Lazada (especially those pre-installed with free IPTV) are not included in the list of Google Certified Android Boxes and Android TVs.

We have provided a list of 2,775 Google Certified Android TVs and Android Boxes at this link.

We apologize for any shortcomings, but from our side, we are unable to do anything to fix our app to work with non-Google Certified Android Boxes or Android TVs.

Durioo+ developers must follow the systems and procedures set by Google and Android.

However, apps like Netflix, YouTube, and other streaming applications work on my Android Box (Long TV). Why can't Durioo+?

It's highly likely that either the Android Box has old streaming apps installed (which are compatible with that system) or the Android Box has been jailbroken.

Why could I watch on Long TV before but not with the new app?

The new app is built on a new infrastructure from Google and is not compatible with devices that are not Google Certified.

Since the launch of the Durioo+ App, we have been constantly updating the Durioo+ app with bug fixes, improvements, and updates.

How to ENSURE you get the latest update?

Please make sure you follow both METHODS A, B, and C.

METHOD A

METHOD B

METHOD C

InshaAllah, after the update and restart, you will receive the latest Durioo+ update which includes many bug fixes and updates.

If the problem still occurs, please try METHOD D:

METHOD D

If your Android Phone, Android TV, or Android Box is Google Certified and you have tried all METHODS A, B, C, D above and you are still facing bugs or problems, we ask that you click this link to submit a report to our tech team. Once again, we apologize for any inconvenience.

Ensure your device's Operating System (OS) first.

For Android Tablets: Minimum Android version 8 or newer.

For iPads: Minimum iOS version 13 or newer. Examples include:

iPhone 6 Plus S, iPhone SE, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, and any model newer than these.

Then,

Download the Durioo+ app through the Apple App Store or Google Play Store.

Sign in using the email you registered with, and enter the OTP received via email.

You can start watching.

Android, Android TV: www.duriooplus.com/android
iPhone, iPad, Apple TV: www.duriooplus.com/ios

Ensure your device's Operating System (OS) first.

For Android Tablets: Minimum Android version 7 or newer.

For iPads: Minimum iOS version 13 or newer. Examples include:

iPad 5, iPad mini 4th generation, iPad Air 2nd generation, any iPad Pro, and any model newer than these.

Then,

Download the Durioo+ app through the Apple App Store or Google Play Store.

Sign in using the email you registered with, and enter the OTP received via email.

You can start watching.

Android, Android TV: www.duriooplus.com/android
iPhone, iPad, Apple TV: www.duriooplus.com/ios

Durioo+ has now adopted a new system that uses an OTP (One Time Password) instead of a traditional password.

Here’s how you can get the OTP:

Open the latest version of the Durioo+ app on your smartphone/tablet/TV.

Log in to your account (Click "Subscribe Now" and you can log in from there).

Obtain the OTP from the email used for subscription.

If you are using a Samsung TV or a PC/laptop, you will need to use the password reset method. Therefore, you can click this link to reset your password: Reset Your Password.

Jazakallah Khair.

For your information, Durioo+ has transitioned to a new application system that is not yet fully compatible with Samsung TV and web systems.

We apologize for the inconvenience and hope that you can be patient with this matter.

Inshaa-Allah, we will do our best to ensure that your device is compatible with this new application as soon as possible.

As a start, we recommend that you get a Google Certified Android Box such as Mi Box S, Unifi TV Box, and others listed in this link: https://docs.google.com/spreadsheets/u/1/d/1kdnHLt673EjoAJisOal2uIpcmVS2Defbgk1ntWRLY3E/edit#gid=101176429 . You can also use this app on a smartphone or tablet.

However, if this solution is difficult for you to implement, please let us know via WhatsApp so we can consider alternative solutions.

Durioo+ can be watched offline once you have downloaded the content you're interested in. All the videos you have downloaded can be found in the 'Downloaded Videos' section.

1. Open the Durioo+ app

2. Go to 'Settings'

3. Set the filter and language you preferred

If you do not receive any email after making a payment, there is a possibility that the payment was unsuccessful.

Please follow these steps:

There's also a possibility that you might have made an accidental error when entering your email, such as a spelling mistake (for example, typing ".com" as ".con").

Therefore, if you suspect such a mistake is the cause of the issue, please contact us, and we will assist you in correcting it.

Before you can start watching Durioo+, you need to obtain an OTP (One Time Password) from the email registered with your account. Please follow the steps below:

Our latest system is based on a recurring model, where an auto-deduct mechanism is applied for subsequent payments.

For subscriptions through the website or affiliate, we only offer payment methods via debit or credit cards.

However, if you subscribe through the app installed from the Play Store/App Store, you can explore other payment methods such as ShopeePay, Google Play Credit, phone billing, and others.

For users in Malaysia, you can start your subscription through the Apple App Store, Google Play Store, or via an affiliate link.

Apple App Store or Google Play Store:

For users in Malaysia, you can start your subscription through the Apple App Store and Google Play Store

Apple App Store or Google Play Store:

It is recommended that you first cancel any existing subscription made through the store. You can refer to the information provided after this section for instructions on how to cancel. Once the cancellation is complete, you can then make a new purchase using the affiliate link.

To cancel a subscription made through the Apple Store or Google Play Store, you can follow the instructions provided in the links below:

For Google Play:

Cancel your subscription on Google Play

For Apple App Store:

Cancel your subscription on the Apple App Store

If you subscribed through the website or an affiliate link, and not through the Durioo+ app installed via the Apple Store or Google Play Store, you can follow these steps to cancel your subscription:

To cancel a subscription made through the website, the cancellation request must be submitted at least 48 hours before the next charge is due. This ensures that the cancellation is processed in time to prevent further billing.

After canceling your subscription for any type of plan, you will still be able to access Durioo+ until the end of the current subscription period. The subscription will remain active for the duration of the package purchased (1, 3, 6, or 12 months), whether used or not.

Yes, Durioo+ has an Autoplay feature. After a video ends, the next video will play automatically.

Yes, Durioo+ can be used on 3 different devices simultaneously.

You just need to log in using your email and enter the OTP sent to your registered email. If you want to watch on a fourth device, you need to log out from one of the previous devices first.

No, Durioo+ cannot be played on 'car player'.