Samsung TV: Videos or Profiles Not Loading

Some Samsung Smart TV users are experiencing an issue where the Durioo+ app opens but videos will not play, or profiles do not load. We are aware of this issue and our team is working on a fix.

While we work on a permanent solution, try the steps below.

Step 1: Force-close and reopen the app

Press and hold the Home button on your Samsung remote. Select Durioo+ from the recent apps list and close it. Then reopen the app from your TV's home screen.

Step 2: Clear the app cache

1. Go to Settings on your Samsung TV.

2. Select Support > Device Care > Manage Storage (or Apps depending on your TV model).

3. Find Durioo+ and select it.

4. Choose Clear Cache.

5. Reopen the Durioo+ app.

Step 3: Restart your Samsung TV

Unplug the TV from the power socket for 30 seconds, then plug it back in. This clears the TV's memory and often resolves app loading issues.

Step 4: Sign out and back in

1. Open the Durioo+ app.

2. Go to Settings within the app.

3. Select Sign Out.

4. Sign back in with your email address.

If none of these steps work

Contact us at support@duriooplus.com or chat via anisa.durioo.com. Please include:

• Your Samsung TV model number (found on a sticker at the back of the TV or under Settings > Support > About This TV)

• The date you first noticed the problem

• Which step from above you reached before it stopped working

This information helps our team track the issue and get a fix out faster. JazakAllahu khairan for your patience while we resolve this.